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Support
If you call for support, please have the following ready:

Product:
Wireless Alarm Kit WS500S V2
Item no.: 278012


You can also send an email to support with your question
(info@safehome.dk)
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Attach the manual

Attach Quick Guide

Manuals

Download Manual

Download Quick Guide

Technical Specifications

Package Dimensions (cm) :29 x 37 x 5.7
Package weight (gram) :831

Wireless Alarm Kit WS500S V2

Connecting sensors and contacts for Smart Panel

Room sensor and door/window contact is factory set to operate with the panel, and no changes should therefore be made to get these works.
If you find that a room sensor or door/window contact is not communicating with the panel, we recommend you check the device indicated zone is active on the panel, and that the house code is set corresponding panel house code. If you have not changed the house code on the system, we recommend that you change this.
Zone settings:
The room sensor is factory set to zone 8.
Door / window switch is set to Zone 1.
Did you change or want to change the zone settings, you can read in the manual how to do those changes.
House Code settings:
All units is set to the same factory settings. In all sensors, panels, sirens and remotes are four "jumpers" or contacts. These can be made in either position "on" or "off".
You can then change its "house code" on all devices.
Only devices with the same "house code" can communicate. Did you change or want to change the house code in your system, you can read in the manual how to do those changes.
                                                                                                                                                                                                     

We try to constantly improve the support page, and would therefore appreciate your response.
Have ideas for the support page, you are welcome to send an email to info@safehome.dk:

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FAQ
OPEN  We are two neighbors who want to install SafeHome Wireless Alarm System, but how do we avoid disconnection / and engage each other's alarms with the same remote controls?


OPEN  Can I buy additional alarm signs or signs in acrylic for mounting outdoors?


OPEN  Can I purchase additional devices for connecting to the wireless alarm system?


OPEN  Are all the devices on battery?


OPEN  How long will the batteries last?


OPEN  Can SafeHome give me a discount on my home insurance?


OPEN  Can the wireless alarm system be accessed from a computer?


OPEN  What are the yellow and green wire hanging out of the control panel used for?


OPEN  To set the house code


OPEN  My alarm goes off, although there is nothing which has enabled it


OPEN  Can a sensor / sensor activate the alarm if it is running out of battery?


OPEN  Remember my alar system settings after power outage?


OPEN  After the power failure, I can not lock my system up with PIN?


OPEN  How long can the panel run on backup battery?


OPEN  Is there an installation video?


OPEN  Why hang a wire from the battery cover?


OPEN  About tamper resistance and magnet


OPEN  How to change the PIN?


OPEN  Is PIN and house code the same?


OPEN  Remote control and registering it.


OPEN  Connecting sensors and contacts for Smart Panel


OPEN  Can you turn off the light Smart Panels keys


OPEN  How many devices can be connected to the system?


OPEN  How to reset Smart panel?


OPEN  How triggered panic function/immediate activation


OPEN  Setting the entry-/exit delay


OPEN  Siren features


OPEN   What is the difference between ARM, HOME and ALERT?


OPEN  Can sound levels for countdown or operation be changed or be removed


OPEN  Can I deactivate the alarm over the phone or by SMS?


OPEN  Is there instructional video?


OPEN  I cannot enroll the remote control to the alarm panel.