Support
If you call for support, please have the following ready:
Product:
IP Setup for Cameras
Item no.: 123
You can also send an email to support with your question
(info@safehome.dk)
SEND EMAIL TO SUPPORT
Send me an email with the answer:
Manuals
There is no manual at this product.
There is no Quick Guide at this product
Technical Specifications
IP Setup for Cameras
The search programme can not find my camera
If your camera can not be found in the provided search program, try the following:
When cable connection:
By wifi connection:
Is it a PC you use, try another search tool called SearchPro.
You can download it here packed in a zip file: SearchProPC.zip
When cable connection:
- Check that you have connected the camera directly to a LAN port on the router. The camera must not be connected directly to the computer.
- Check that your network is active and that your computer is connected to the network.
- Try to disable security packages from your ISP, your antivirus and possible firewall to identify whether the problem is due to camera or computer.
- Try from another computer.
- Get our app to your Android phone, iPhone, iPad or Android tablet, and add the camera to the app. If there is a connection through the app, the solution of the problem is on your PC.
By wifi connection:
- Check that you have set up wifi correctly, see possibly our installation video and wifi setup. You must also intended to ensure that you enter the password for your wifi correctly, remember that it is case-sensitive.
- Make sure that you log into your primary router's wifi network and not router no. 2 or access point. WIFI camera and can only be connected if they are on the same network.
- Check that your network is active and that your computer is connected to the network.
- Try to disable security packages from your ISP, your antivirus and possible firewall to identify whether the problem is due to camera or computer.
- Try from another computer.
- Get our app to your Android phone, iPhone, iPad or Android tablet, and add the camera to the app. If there is a connection through the app, the solution of the problem is on your PC.
Is it a PC you use, try another search tool called SearchPro.
You can download it here packed in a zip file: SearchProPC.zip
FAQ
OPEN What do I need to get my camera to work?OPEN My computer can not read the CD-ROM?
OPEN How do I reset the camera?
OPEN My camera loses connection by wireless connectivity?
OPEN Does your cameras function with my NAS server?
OPEN What does the law say about the signage of video recording?
OPEN My Internet Explorer will not display the video?
OPEN After I installed ActiveX, OCX, I still get told that it had to be installed?
OPEN My camera disconnects the wifi
OPEN My picture stutters
OPEN Fault in remote access
OPEN My mail is not working
OPEN I should have added a camera more, how do I do it?
OPEN Can not get the WIFI connected
OPEN SafeHome is not listed on my NAS, app or other software
OPEN Uses all SafeHome Cameras same software and are compatible with each other.
OPEN I downloaded the software on your website, but it does not work and does not match the manual and installation video?
OPEN The search programme can not find my camera
OPEN What is my password?
OPEN How do I reset my camera?
OPEN Should I change the password on my camera?
OPEN I am concerned about the safety of my camera.
OPEN How do I set up the mail service?
OPEN After upgrading to Windows 10, I can not see the pictures from the cameras?
OPEN What is FrameRate, and what impact does it have?
OPEN In Windows 10 opens the camera search application the EDGE browser, and I can not see the camera in that browser?
OPEN I have a new router, and now I can not see the cameras
OPEN I can't get Gmail to work as a sender for alarms!