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If you call for support, please have the following ready:

Product:
Wireless IP Camera, VGA, Outdoor, rain/dust proof, alu.
Item no.: 278023


You can also send an email to support with your question
(info@safehome.dk)
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Manuals

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Technical Specifications

Package Dimensions (cm) :24 x 26 x 9
Package weight (gram) :1.040

Wireless IP Camera, VGA, Outdoor, rain/dust proof, alu.

The app I downloaded requires that I write what manufacturer I use. I can not find SafeHome?

It is true that the SafeHome not link directly to apps, but SafeHome 3815W and 601W cameras are compatible with cameras from eg manufacturers Foscam and Tenvis.
                                                                                                                                                                                                     

We try to constantly improve the support page, and would therefore appreciate your response.
Have ideas for the support page, you are welcome to send an email to info@safehome.dk:

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FAQ
OPEN  I use Internet Explorer and I am asked if I want to enable Active X to view images from the Web camera - where to find Active X?

OPEN  May I make wire implementation to get my plug in shelter from the rain/snow?

OPEN  The picture quality is not as high as we had thought?

OPEN  Is there a network cable in the box?

OPEN  What IP address have my camera in my internal Network (LAN)?

OPEN  I bought a camera, but has a little trouble with the installation as setup requires a user name and password. What is this code?

OPEN  My camera loses its connection to both wired and wireless internet?

OPEN  I am not completely satisfied with the sharpness of the image (in daylight). Can you recommend some settings of video parameters: "Mode", "Brightness" and "Contrast"?

OPEN  Is the camera equipped with, or is it possible to connect a USB or SD card as a storage device?

OPEN  I bought a SafeHome Wireless Internet Camera and installed an SafeHome app on my phone. I can see the camera when I am in my normal network so 192.168.0.XXX, but not when I'm in town. How I'll get it?

OPEN  The app I downloaded requires that I write what manufacturer I use. I can not find SafeHome?

OPEN  I have made the code for my Wireless Internet Camera but now I can not get into the camera

OPEN  Min PC låser når jeg bruger IE på en Windows 7 PC?

OPEN  I can not get activated "Multi Device Settings" on my Mac?

OPEN  Har du ikke fundet svar på dine spørgsmål i enten manual eller i denne FAQ

OPEN  Can the camera be used with SafeHome NVR?

OPEN  Are there other programs for Windows, to find my camera on the local network (LAN) than the one delivered with the camera?