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Support
If you call for support, please have the following ready:

Product:
Wireless IP Camera SmartP2P, VGA, Compact, Outdoor, rain/dust proof, alu.
Item no.: 278043


You can also send an email to support with your question
(info@safehome.dk)
SEND EMAIL TO SUPPORT


Send me an email with the answer:


Attach the manual

Attach Quick Guide

Manuals

Download Manual

Download Quick Guide

Technical Specifications

Package Dimensions (cm) :21 x 16 x 13
Package weight (gram) :512

Wireless IP Camera SmartP2P, VGA, Compact, Outdoor, rain/dust proof, alu.

I've set up the mail service and received the test message, but I do not receive mails with images from the camera.

Check if any mail from the camera ended up in your junk folder. Although the test mail goes through, mail program well assume mails with attachments as junk.

Check the Alarm Service Settings is set up correctly. See eg. our installation video. Please also note that Time Schedule must be activated before the camera can send mail, set therefore a checkmark in the Time Schedule, and select the desired times the camera to operate at, fields marked in blue indicates that the camera's alarm function is active. You can also choose Select All, and the camera will be active all the time.
                                                                                                                                                                                                     

We try to constantly improve the support page, and would therefore appreciate your response.
Have ideas for the support page, you are welcome to send an email to info@safehome.dk:

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FAQ
OPEN  May I make wire implementation to get my plug in shelter from the rain/snow?


OPEN  If I make settings in the app, will it affect the settings when I see my camera from the computer?


OPEN  Can the camera be used with SafeHome NVR?


OPEN  How do I setup the mail service


OPEN  I've set up the mail service and received the test message, but I do not receive mails with images from the camera.


OPEN  How to adjust the sensitivity of the alarm?


OPEN  How do I setup the e-mail service with a Hotmail e-mail account?


OPEN  Are there other programs for Windows, to find my camera on the local network (LAN) than the one delivered with the camera?