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Support
If you call for support, please have the following ready:

Product:
Wireless IP Camera, MegaPixel, Indoor with pan/tilt, white
Item no.: 278030


You can also send an email to support with your question
(info@safehome.dk)
SEND EMAIL TO SUPPORT


Send me an email with the answer:


Attach the manual

Attach Quick Guide

Manuals

Download Manual

Download Quick Guide

Technical Specifications

Package Dimensions (cm) :17.7 x 20.5 x 12
Package weight (gram) :655

Wireless IP Camera, MegaPixel, Indoor with pan/tilt, white

My camera disconnect my WIFI

Your router may be changing the camera's IP address if you have selected DHCP network setting. Change instead of fixed IP address. See video below.
If your camera is connected via WIFI you should be aware that a standard router can send a signal up to 10m in open air. If there are walls and walls between the camera and router, reducing the distance. Therefore, try to amplify your WIFI with an extender or connect your camera to your router with a network cable.
Alternatively, the problem may be that your router releases the address for use with other devices if there has been no activity on the camera. Check with your router vendor on the camera can be registered to the router with a fixed connection.
See installation video below for quick review of the operation. http://www.youtube.com/watch?v=lVSwj7VQEHs&list=TLDPbA0QcToVei4zDcsPsMdipe-x2pWYb7
                                                                                                                                                                                                     

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FAQ
OPEN  Is there a network cable in the box?


OPEN  My camera disconnect my WIFI


OPEN  What resolution has the camera?


OPEN  What is my password


OPEN  My camera will not send e-mail on alarm, even if the test mails going fine through?


OPEN  Can the camera be used with SafeHome NVR?


OPEN  How do I setup the mail service?


OPEN  How do I create/change password?